Terms and Conditions
Summary of some of your key rights:
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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say
that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactoryquality. During the expected lifespan of your product you’re entitled to the following:
● up to 30 days: if your goods are faulty, you can get a refund;
● up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most
cases;
● up to six years: if the goods do not last a reasonable length of time, you may be entitled to
some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please
visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace
the contract below which you should read carefully.
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This contract sets out:
• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.
In this contract:
• ‘We’, ‘us’ or ‘our’ means Skoofi Ltd.Trading as No Fuss Fill
- ‘You’ or ‘your’ means the person using our site to buy goods from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us by:
- email mrs.p@nofussfill.com.
Emails will be responded to on Monday to Friday from 9am to
5pm
● telephone on 07973 353309.
Calls will be answered on Monday to Friday from 9am to 5pm.
Who are we?
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We are Skoofi Ltd, a company registered in England and Wales with the registration number
12374545 Trading as No Fuss Fill
Our registered office is at:
50 Princes Street, Ipswich, Suffolk, United Kingdom, IP1 1RJ
Our wholesale orders are fulfiled by our partner company
No Fuss Fulfilment Ltd a company registered in England and Wales with the registration number 13719044
Registered at 50 Princes Street, Ipswich, Suffolk, United Kingdom, IP1 1RJ
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1 Introduction
If you buy goods on our site, you agree to be legally bound by this contract. For the
avoidance of doubt, if you do not agree with any of the terms in this contract, you will not be allowed
to buy any goods.
1.1 You may only buy goods from our site for non-business reasons.
1.2 If you wish to buy any goods from our site for business reasons, please contact us.
1.3 This contract is only available in English. No other languages will apply to this contract.
2 Your privacy and personal data
2.1 Our Privacy Notice is available at https://www.nofussfill.com/pages/privacy-policy
2.2 Your privacy and personal data are important to us. Any personal data that you provide to us will be dealt with in line with our Privacy Notice, which explains what personal data we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal data and how to contact us and the Information Commissioner’s
Office if you have a query or complaint about the use of your personal data.
3 Ordering goods from us
3.1 Below, we set out how a legally binding contract between you and us is made.
3.2 You place an order on the site by adding items to your cart and then proceeding through our
checkout process. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
3.3 When you place your order at the end of the online checkout process (eg when you click on the ‘Pay Now’ button), we will acknowledge it by email. This acknowledgment does not,
however, mean that your order has been accepted.
3.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:
3.4.1 the goods are unavailable;
3.4.2 we cannot authorise your payment
3.4.3 you are not allowed to buy the goods from us;
3.4.4 there has been a mistake on the pricing or description of the goods.
3.5 We will only accept your order when we email you to confirm this (Confirmation Email). At
this point:
3.5.1 a legally binding contract will be in place between you and us; and
3.5.2 we will dispatch the goods to you.
3.6 If you are under the age of 18 you may not buy any goods from the site
4 Right to cancel
4.1 You have the right to cancel this contract within 14 days without giving any reason.
4.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
4.3 In the case of a contract relating to multiple goods ordered by you in one order and delivered separately on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
4.4 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg by email or by using the ‘Contact Us’ form) using the contact details at the top of this contract.
4.5 To meet the cancellation deadline, it is sufficient for you to send your communication
concerning your exercise of the right to cancel before the cancellation period has expired.
5 Effects of cancellation
5.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
5.2 We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
5.3 We will make the reimbursement without undue delay, and not later than:
5.3.1 14 days after the day we received back from you any goods supplied; or
5.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the
goods; or
5.3.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
5.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
5.5 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
5.6 If you have received goods:
5.6.1 you shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
5.6.2 we will bear the cost of returning the goods if they are faulty and refund this amount back to your payment card.
5.6.3 you will have to bear the direct cost of returning the goods if they are not faulty.
5.6.4 you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
6 Delivery and Payment
6.1 We use Royal Mail to deliver our goods and the delivery will take 3 business days.
6.2 Your delivery options are:
6.2.1 For orders up to and including £44.99, the cost of the delivery starts from £4.50 (Tracked 48) - to £5.50 (Tracked 24)
6.2.2 For orders of £45 and over, delivery is FREE
6.3 The estimated date and for delivery of the goods is set out in the Shipping confirmation (see clause 4.5).
6.4 If something happens which:
6.4.1 is outside of our control; and
6.4.2 affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
6.5 Delivery of the goods will take place when we deliver them to the address that you gave to us.
6.6 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
6.6.1 let you know;
6.6.2 cancel your order; and
6.6.3 give you a refund.
6.7 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
6.8 We do not make deliveries to any addresses outside of the UK
6.9 We may deliver your goods in instalments and your Confirmation Email will advise you if this
is the case.
6.10 If your payment is not received by us and you have already received the goods, you:
6.10.1 must pay for such goods within 14 days; or
6.10.2 must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
6.11 If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
6.12 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.
6.12.1 The price of the goods:
6.12.2 is in pounds sterling (£)(GBP);
6.12.3 includes VAT at the applicable rate; and
6.12.4 does not include the cost of delivering the goods (for delivery options and costs, see Clause 6.2).
7 Nature of the goods
7.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
7.1.1 are of satisfactory quality;
7.1.2 are fit for purpose; and
7.1.3 match the description, sample or model.
7.2 We must provide you with goods that comply with your legal rights.
7.3 The packaging of the goods may be different from that shown on the site.
7.4 While we try to make sure that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
7.5 Any goods sold:
7.5.1 at discount prices;
7.5.2 as remnants; or
7.5.3 as substandard;
will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
8 Faulty goods
8.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
8.1.1 contact us using the contact details at the top of this page; or
8.1.2 visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
8.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also
known as ‘statutory rights’). You may also have other rights in law.
8.3 Please contact us using the contact details at the top of this page, if you want:
8.3.1 us to repair the goods;
8.3.2 us to replace the goods;
8.3.3 a price reduction; or
8.3.4 to reject the goods and get a refund.
9 End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
10 Limit on our responsibility to you
10.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
10.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed;
(b) that were not caused by any breach on our part;
10.1.2 business losses; and
10.1.3 losses to non-consumers.
11 Disputes
11.1 We will try to resolve any disputes with you quickly and efficiently.
11.2 If you are unhappy with:
11.2.1 the goods;
11.2.2 our service to you; or
11.2.3 any other matter,
Please contact us as soon as possible.
11.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
11.3.1 let you know that we cannot settle the dispute with you; and
11.3.2 give you certain information required by law about our alternative dispute resolution provider. You may also use the online dispute resolution (ODR) platform to resolve the dispute with us.
For more details, please visit the website ‘YourEurope’portal:,https://webgate.ec.europa.eu/odr
11.4 If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
11.5 The laws of England and Wales will apply to this contract.
12 Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.
Either party may cancel a Pre-order at any time for any or no reason prior to our notice to you that the Product has been despatched (“Despatch Notice”). If cancellation occurs before the Despatch Notice, you will be entitled to a full refund of your Pre-order payment.
The purchase of the Product is subject to additional terms and conditions, which will be notified to you before you complete your purchase, in your order confirmation. When you buy from our online shop, our online shop purchasing terms will also apply, see https://www.nofussfill.com/terms-conditions
These Terms are governed according to English and Welsh Law. Any disputes pr proceedings shall be subject to the exclusive jurisdiction of the English or Welsh Courts.
